Processing a Stick Return

I NORDAMERIKA OMFATTAS KOMPOSITKLUBBOR AV 30 DAGARS BEGRÄNSAD GARANTI.
If a claim is submitted within 30 days of purchase, BAUER Hockey will provide a one-time replacement of your player or goalie composite stick if damaged due to a manufacturer defect. To process your claim, Bauer requires your original receipt from an authorized BAUER dealer along with the white serial number sticker affixed to the original receipt. Hand-written receipts and banking statements will not be accepted. Behåll en fotokopia på ditt kvitto. Warranty claims without the required information will not be processed.

Obs! Det finns ingen garanti för klubbor med trä eller skumkärna eller utbytesblad.

Alternativ 1: Submit a claim through our online form
To create a stick claim, please click on the “stick claim" button below. Further instructions will be sent by email.

Stick Claim

KONSUMENTER I RYSSLAND
Garanti medges i enlighet med rysk lag. Kontakta det försäljningsställe där du köpte din BAUERprodukt. I händelse av tvist ska du kontakta den exklusiva distributören i Ryssland, Inter-Commerce LLC på office@inter-commerce.ru.

Outside North America: Warranty.Europe@bauer.com

Do you need extra guidance?

Alternativ 2: E-post
You may send an email to stickwarranty@bauer.com requesting an authorization number. Vänligen bifoga postadress, telefonnummer och modell: klubbans namn, och variant: left or right, blade pattern and flex, serial number and date of purchase and a photo of your original receipt, showing the white serial number sticker, as a well as a full photo of the stick, showing the black serial number on the stick, as well as a 3rd photo of showing the breakage area. Once all the necessary information has been received, A Return Authorization will be created and sent to you by return e-mail.

Alternativ 3: Kontakta oss
You may also reach us by calling our "Stick Warranty Department" between the hours of 8:30am - 4:30 pm EST at 1-888-509-6875.

GARANTINS OMFATTNING

BAUER Reserverar sig rätten att ersätta klubban med en substitut om modellen ej finns tillgänglig. Observera att engångsersättningsklubban inte täcks av garantin.

Garantipolicyn täcker inga skador till följd av missbruk eller felaktiv användning. Denna policy täcker inte träklubbor/skaft/ersättningsblad, proffsklubbor eller klubbor som säljs av BAUER Hockeys Team Sales Group. Vi kommer ej att returnera eller laga klubban/skaftet/ersättningsbladet eller betala tillbaka pengar.

Viktiga undantag/begränsningar
Denna garanti begränsar varaktigheten av underförstådda garantier, såsom garanti för säljbarhet eller lämplighet för ett visst ändamål, under varaktigheten under denna garanti. Dessutom utesluter denna garanti ansvar för skador eller följdskador.

Hur förhåller sig lagen till denna garanti?
Denna garanti ger dig specifika juridiska rättigheter, och du kan även ha andra rättigheter i förhållande till ditt lands eller regions lagstiftning. Vissa lokala bestämmelser tillåter ej inskränkning av garantitiden eller uteslutande av ansvar för skador eller följdskador, så begränsningarna ovan är eventuellt ej tillämpliga för ditt land.

Processing a warranty claim for equipment purchased from a Retailer

Hours of operation 8:00 am - 5:00 pm EST

Please review the warranty table below for applicable warranty periods for each product. If your purchase is within the warranty parameters noted in the category list below and you have purchased from a local retailer, you should contact the retailer, where they will be happy to review your claim and handle or process a warranty claim on your behalf, should the item qualify for warranty. Please note that in order to be eligible for a warranty claim, you must present to the retailer, your original receipt. Your retailer will not be able to process your claim, without a valid proof of purchase.

Please note that warranty claims, are for for any defects in workmanship, within the time frame specified for the item you purchased. Bauer is not responsible for damages or abrasions to any equipment, as a result of playing the sport.

While warranty exceptions are unlikely, if it has been more than the specified warranty parameters, since your purchase and you have the original receipt from an authorized BAUER dealer, you may contact us:

U.S. Residents: Warranty.US@bauer.com or contact us at 1-888-509-6875

Canadian Residents: Warranty.Canada@bauer.com or contact us at 1-888-509-6875

If you reside outside of North America, please email Warranty.Europe@bauer.com

For Russian consumers, the warranty is provided in accordance with Russian law. Kontakta det försäljningsställe där du köpte din BAUERprodukt. In the case of a dispute, please contact the exclusive distributor in Russia, Inter-Commerce LLC at office@inter-commerce.ru

CATEGORY BAUER WARRANTY
Skates (Player/Goal) 90 days
Inlinehockeyskridskor 90 days
Holders/Chassis 1 year
Runners 90 days 
Cowlings 1 year
Helmets and combos 1 year
Wires-purchased alone 90 days   
Clear Visors 90 days
Player Protective 90 days
Goal Protective 90 days
Goalie masks/facial 90 days 
Goal pads regular 90 days
OD1N pads 1X &1S 120 days
Väskor 90 days

Processing a warranty claim for equipment purchased through Bauer.com

Hours of operation 8:00 am - 5:00 pm EST

Please review the warranty table below for applicable warranty periods for each product. If your purchase is within the warranty parameters noted in the category list below and if you have a valid bauer.com order number and you are within the listed warranty parameters, please proceed to filling out the warranty equipment form attached:

Please note that warranty claims apply to defects in workmanship only, within the time frame specified for the item you purchased. Bauer is not responsible for damages or abrasions to any equipment, as a result of playing the sport.

While warranty exceptions are unlikely, if it has been more than the specified warranty parameters, since your purchase and you have the original receipt from an authorized BAUER dealer, you may contact us at DTC@bauer.com or contact us by phone at 1-833-897-9942

CATEGORY BAUER WARRANTY
Skates (Player/Goal) 90 days
Inlinehockeyskridskor 90 days
Holders/Chassis 1 year
Runners 90 days 
Cowlings 1 year
Helmets and combos 1 year
Wires-purchased alone 90 days   
Clear Visors 90 days
Player Protective 90 days
Goal Protective 90 days
Goalie masks/facial 90 days 
Goal pads regular 90 days
OD1N pads 1X &1S 120 days
Väskor 90 days

Equipment Warranty Form